Terms & Conditions

Welcome to Alta Zel Mountain Resort! By accessing or using our services, including our website, reservations, and facilities, you agree to abide by the following terms and conditions. These terms govern your use of our services and interactions with our resort. Reservation and Payment: All reservations are subject to availability and confirmation. Payment terms vary based on the type of booking and are outlined during the reservation process. We may require a deposit or prepayment to secure your reservation. Cancellation and Refunds: Cancellation policies vary depending on the type of reservation and are communicated at the time of booking. Refunds, if applicable, are processed in accordance with our cancellation policy. Guest Responsibilities: Guests are responsible for providing accurate information during the reservation process. Any changes or modifications to reservations should be communicated promptly. Guests must comply with resort policies and regulations for the safety and enjoyment of all guests and staff. Use of Facilities: Guests agree to use resort facilities and amenities responsibly and in accordance with provided guidelines. Certain activities or areas may have specific rules or restrictions for safety and operational reasons. Liability: While we take every precaution to ensure guest safety and satisfaction, Alta Zel Mountain Resort is not liable for any loss, damage, injury, or inconvenience caused during your stay, except where required by law. Privacy: Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy. Changes to Terms: We reserve the right to modify or update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website or notifying guests through other means. Continued use of our services constitutes acceptance of the updated Terms and Conditions. Contact Us: If you have any questions or concerns about these Terms and Conditions or your interactions with Alta Zel Mountain Resort, please contact us at [email protected] or call us at +63 (32) 888-5678.