Privacy Policy

At Emji'S Hotel ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, book a room, or use our services. By using our website or services, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully to understand how we handle your information. 1. Information We Collect We collect personal information that you provide directly to us, as well as information we gather through your use of our website, services, and bookings. This includes: a. Personal Information: -Guest Information: Name, contact information (email, phone number), address, payment details (credit card information), and identification documents (passport or ID) when you book a room or register at our hotel. -Booking Information: Reservation dates, number of guests, special requests, preferences, and any additional services requested (e.g., spa, airport transfer). -Marketing and Communication Preferences: If you subscribe to our newsletters or marketing communications. b. Automatic Data Collection: -Website Usage Data: IP address, browser type, device type, pages visited, and time spent on our website. This data is collected through cookies and similar tracking technologies to enhance user experience and for analytical purposes. -Cookies: We use cookies and similar technologies to improve website functionality, track visitor behavior, and personalize your experience. You can manage cookie preferences through your browser settings. c. Sensitive Data: We do not intentionally collect sensitive personal data (e.g., race, religion, health information), unless necessary for providing specific services or fulfilling legal obligations. 2. How We Use Your Information We use your information for various purposes, including: -Providing Services: To process and manage your bookings, reservations, check-ins, check-outs, and any requests made during your stay. -Customer Support: To respond to your inquiries, resolve issues, and provide assistance during your stay. -Improving Services: To improve our offerings and services, personalize your experience, and tailor marketing materials to your preferences. -Marketing: To send you promotional emails or offers if you have opted-in to receive such communications. You can unsubscribe at any time by following the link in the email or contacting us. -Legal Compliance: To comply with legal obligations, such as identity verification, payment fraud prevention, and reporting to regulatory authorities. 3. How We Share Your Information We respect your privacy and will not sell or rent your personal information. However, we may share your data in the following situations: -Service Providers: We may share your data with third-party vendors and service providers who assist us in delivering services (e.g., payment processors, booking platforms, marketing partners). -Business Transfers: If Emji'S Hotel is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. -Legal Compliance: We may disclose your information if required by law or in response to a legal request (e.g., court orders, subpoenas, law enforcement). 4. Data Security We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security measures, such as encryption and secure servers, to safeguard your data during transmission and storage. While we make every effort to protect your personal data, no method of transmission over the Internet is completely secure. Therefore, we cannot guarantee the absolute security of your information. 5. Your Rights and Choices You have the following rights regarding your personal information: -Access: You have the right to request access to the personal information we hold about you. -Correction: You can request that we correct any inaccuracies in your personal information. -Deletion: You may request that we delete your personal data, subject to certain legal obligations. -Opt-out of Marketing: If you no longer wish to receive marketing communications, you can opt-out at any time by following the unsubscribe instructions in our emails or by contacting us directly. To exercise any of these rights, please contact us at [Contact Email] or [Contact Phone Number]. 6. Third-Party Links Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. 7. Children’s Privacy Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible. 8. International Transfers If you are located outside of [Country], please note that your personal information may be transferred to and processed in [Country] where our servers are located. By using our services, you consent to this transfer of data. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates. 10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: [email protected] Phone: +63 917-000-0000 Mailing Address: Pob. South East Zone Lemery, Iloilo